97 per cent of mobile network performance issues go unresolved

Posted: November, 17 2007

Actix, the recognized global leader for systems that enhance mobile network customer experience have revealed that resource constrained network engineers are only able to investigate three per cent of network issues every month!

According to research conducted by Actix, network engineers in a typical tier one mobile operator manually handle around 4,000 network issues every single month - but only have time to fully investigate and solve around 150 (three per cent) of them. The lack of enterprise-wide Network Status Management systems is leaving network engineers struggling to prioritize tasks due to a lack of visibility into the performance of the whole radio network, Actix found.

One major mobile network stated that around one million category one faults are registered every single day, while smaller networks have revealed figures of around 600,000 a month.